Refund Policy

Effective June 18, 2026

FieldForge ("we", "us") wants you to be satisfied with your subscription. This policy explains how refunds and cancellations work for the FieldForge service at mapper.fieldforge3d.com.

1. Subscriptions

FieldForge paid plans (e.g., Pro at $19/month) are billed in advance on a recurring monthly basis. Each charge pays for the upcoming month of access.

2. 14-day money-back guarantee

If you are not satisfied, contact us within 14 days of a charge and we will issue a full refund of that charge — no hassle.

3. Cancellations

You can cancel anytime. After cancelling, your plan stays active through the end of the period you've already paid for, and you won't be charged again.
Outside the 14-day window, charges for the current and past periods are generally non-refundable, since you retained access during those periods. We may make exceptions at our discretion or where required by law.
We don't provide prorated refunds for partial months unless required by applicable law.

4. How to request a refund

Email connerhuntvisuals@gmail.com with the email address on your account and the date of the charge. Refunds are returned to your original payment method, typically within 5–10 business days after they are approved.

5. Payments & Merchant of Record

Our payments and billing are handled by our authorized reseller and Merchant of Record, Paddle.com Market Ltd ("Paddle"). Refunds are processed through Paddle. You may also see refund and cancellation options in the receipt emails Paddle sends for your purchase.

6. Contact

Questions about refunds or billing: connerhuntvisuals@gmail.com.